SLA

SLA Compliance

Availability compared with configured service-level objectives
24h 7d 30d
SLA Target
99.900%
Configured overall objective
Achieved Availability
95.344%
Availability during selected period
Compliance
BREACHED
Target evaluation result
Allowed Downtime
10m 5s
Error budget for selected period
Downtime Consumed
25d 10h 7m 0s
Aggregated across monitored checks
Error Budget
Exceeded: 25d 9h 56m 55s
Budget exhausted
Executions Evaluated
10080
Monitoring samples evaluated
Active Breaches
4
Failures active at period end

SLA Compliance by Category

Servers
MET
Target: 99.900%
Achieved: 100.000%
Downtime: 0s
Error budget: 10m 5s
Active failures: 0
Networking
MET
Target: 99.900%
Achieved: 100.000%
Downtime: 0s
Error budget: 10m 5s
Active failures: 0
Services
MET
Target: 99.900%
Achieved: 100.000%
Downtime: 0s
Error budget: 10m 5s
Active failures: 0
URLs
BREACHED
Target: 99.900%
Achieved: 66.624%
Downtime: 7d 13m 0s
Error budget: Exceeded by 7d 2m 55s
Active failures: 1
SSL Certificates
MET
Target: 100.000%
Achieved: 100.000%
Downtime: 0s
Error budget: 0s
Active failures: 0
Databases
MET
Target: 99.900%
Achieved: 100.000%
Downtime: 0s
Error budget: 10m 5s
Active failures: 0
Trunks
BREACHED
Target: 99.500%
Achieved: 92.891%
Downtime: 18d 9h 54m 0s
Error budget: Exceeded by 18d 9h 3m 36s
Active failures: 3

SLA Breaches and At-Risk Checks

Type Target Check SLA Target Achieved Variance Compliance Failed Checks Downtime Last Failure Current Status
url viciapi-v11 https://app-k360-apivici11-pr.azurewebsites.net/ 99.900% 0.000% -99.900% BREACHED 10080 7d 0s 2026-09-25T03:48:06-06:00 ERROR
trunk vm-asterisk-eastus2-001 devicidial02 99.500% 0.000% -99.500% BREACHED 10080 7d 0s 2026-09-25T03:48:06-06:00 ERROR
trunk vm-asterisk-eastus2-001 qavicidial02 99.500% 0.000% -99.500% BREACHED 10080 7d 0s 2026-09-25T03:48:06-06:00 ERROR
trunk vm-asterisk-eastus2-001 devicidial01 99.500% 40.040% -59.460% BREACHED 6044 4d 4h 44m 0s 2026-10-01T18:31:06-06:00 ERROR
trunk vm-freepbx-eastus2-002 EXT_TRK-CRC-GASTOMZA 99.500% 97.510% -1.990% BREACHED 251 4h 11m 0s 2026-09-30T19:22:06-06:00 OK
url k360 https://solucion.kontactum360.com/ 99.900% 99.871% -0.029% AT RISK 13 13m 0s 2026-10-01T17:30:10-06:00 OK